FAQ — Frequently Asked Questions

Frequently Asked Questions

How fast do you deliver?

We usually ship within 1-2 business days. Expected delivery time in Denmark is 2-5 business days. You will receive a track & trace code once your order has been dispatched.

Where is my order shipped from?

Your items are shipped from our suppliers in Europe. Delivery time may vary slightly depending on the product.

Can I pay with MobilePay?

We accept the most common payment methods, including Visa, Mastercard, and MobilePay. You can see all payment options at checkout.

How do I return an item?

You have a 30-day right of return on all purchases. Please email us at hej@ravelo.dk to initiate a return. The item must be returned in its original condition.

How do I track my order?

Once your order has been dispatched, you will receive an email with a track & trace link so you can always follow your package.

Is payment secure?

Yes. All payments are securely handled via Shopify Payments with SSL encryption. Your card details are never stored with us.

Do you have Danish customer service?

Yes — you can contact us at hej@ravelo.dk. We will respond as quickly as possible in Danish.